Welcome framework warriors to what will become one of the greatest free resources of real-world IT Service Management framework information on the web. This blog is dedicated to spreading the diciplines of IT frameworks to the masses. It is the solemn belief of the ITIL Samurai that knowledge is power and that we can do more good together than we can individually.
When I entered the IT Service Management space some years ago I was frustrated by the lack of real world information found on the web and within the tomes of the 5 volume code of conduct known as ITIL.
Before my transformation into the dicipline of IT frameworks I was a lost soul like many of you. I believed with all my heart that IT was the solution to all problems. That if and only if an organization could find the right hardware and software, thier problems would go away. Oh how silly I was during my geek apprentice days!
Since my enlightenment, I have discovered that just because you have the most expensive car on the track, and possibly the best driver, that doesn't automatically meant you are going to win a race. If your driver is crap.....so's your car. If your pit crew is inadequate.....so's your car. Being the best in IT is so much MORE than having the newest, fastest and best hardware and software "solution". Anyone who's ever tried to implement any pricey CRM solution can tell you that. If the end-users (the driver) don't know how to use it or WHY they need to use it, you've just wasted lots of time, money and.....your job.
If you've made it this far without clicking over to Youtube..... ITIL Samurai would like to say "welcome". Stick around for some insights, clandestine interviews and real world experiences and "plain Japane....er....English" explanations of the dicipline of IT frameworks.
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